Information We Collect
- Account information (name, email, phone)
- Loved One Profiles (non-medical coordination data)
- Subscription and billing data (processed securely via third-party payment processors)
- App usage and device data
- We may log the time, device details, and IP address when you accept legal terms to help prevent fraud and maintain compliance records
Health Information You Choose to Enter
FamilyCare.Help is a care-coordination tool, so the platform stores the health and care details you and your care team choose to add — for example medications, conditions or diagnoses, allergies, care notes, and uploaded documents. We only store what you enter; we never request or import records from healthcare providers, insurers, or electronic health record systems.
- This information is encrypted in transit and at rest
- Access is restricted to you and the care partners you invite and authorize
- We never sell your information or share it for advertising
HIPAA Status
FamilyCare.Help is not a Covered Entity or Business Associate as defined under the Health Insurance Portability and Accountability Act (HIPAA).
You and your care team may voluntarily store health-related information about your loved ones (such as medications, conditions, and allergies). FamilyCare.Help is a consumer coordination tool — not a healthcare provider — and does not provide medical advice. This information is encrypted and access-controlled, but it is not regulated as PHI under HIPAA because we are not a covered entity or business associate.
If FamilyCare.Help later integrates with licensed healthcare providers, insurers, or electronic health record systems, additional HIPAA-compliant agreements, disclosures, and safeguards will be implemented as required by law.
Data Use
We use data to:
- Operate the platform
- Provide reminders and coordination tools
- Process subscriptions
- Improve security and performance
Data Sharing
Limited to:
- Payment processors (e.g., Stripe)
- Infrastructure providers
- Legal authorities when required
User Rights
You may access, update, or delete your data at any time through your account settings.
Contact Us
If you have any questions about this Privacy Policy, please contact us at smithappsupport@gmail.com