Record Retention & Deletion Notice

Account Cancellation or Non-Payment

If your FamilyCare.Help subscription is canceled or becomes inactive due to non-payment, your account will enter a 60-day retention period.

During this 60-day period:

• Your data remains securely stored
• Your account is read-only and access may be limited
• You may reactivate your subscription to restore full access
• No new data can be added unless the account is reactivated

Data Deletion After 60 Days

After 60 days from cancellation or non-payment:

• Your account data may be permanently deleted
• Deleted data cannot be recovered
• FamilyCare.Help is not responsible for data loss after this period

This includes, but is not limited to:

• Loved One Profiles
• Care notes and logs
• Uploaded files and documents
• Communication records
• App settings and preferences

Deletion may occur automatically or during routine system maintenance.

Early Deletion Requests

You may request early deletion of your data at any time during the 60-day period by contacting:

Once early deletion is completed, data cannot be restored, even if you later resubscribe.

Legal, Compliance & Security Holds

Certain information may be retained beyond 60 days only if required to:

• Comply with legal obligations
• Respond to lawful requests
• Enforce our Terms of Service
• Maintain system security and fraud prevention

Any retained data under these circumstances is restricted, minimized, and securely stored.

No Medical Record Guarantee

FamilyCare.Help is a care coordination and documentation platform, not a medical provider.

• We are not a medical records custodian
• We do not guarantee long-term record storage
• Users are responsible for downloading or exporting any records they wish to retain

User Responsibility

It is your responsibility to:

• Download important information before cancellation
• Maintain personal copies of any records you may need
• Reactivate your account within the 60-day retention window if continued access is required

Policy Updates

FamilyCare.Help may update this retention policy to reflect operational, legal, or regulatory changes. Continued use of the platform constitutes acceptance of the current policy.