We're here to help
Have a question, hit a snag, or need a hand getting set up? Our team is happy to help you and your family get the most out of FamilyCare.Help.
Email us
The fastest way to reach us is by email. Write to smithappsupport@gmail.com and we'll get back to you, typically within 1–2 business days.
To help us assist you quickly, please include the email address on your account and a short description of what you need.
Common questions
Many questions are answered on our Frequently Asked Questions page — including how to invite caregivers, manage medications and appointments, and add additional loved ones to your account.
Your account
You can sign in and manage your family's care anytime at app.familycare.help. Account settings, team members, and your subscription are all available there.
You can delete your account at any time from Settings → Delete Account inside the app.
Privacy & your data
We take the privacy of your family's health information seriously. Learn more in our Privacy Policy, Terms of Service, and Record Retention Policy.